Get Abandoned Calls for a Specific Queue

Developing

GET

/domains/{domain}/callqueuereport/abandoned/{callqueue}

Last modified:2025-10-03 15:38:38

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200Success

application/json

Body

🟠404Record not found

🟠400Bad Request

🟠401Authentication Required

Request Example

Shell

JavaScript

Java

Swift

curl --location -g --request GET 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/netsapiens.cloud/callqueuereport/abandoned/421?datetime-start=2023-11-27T13:00:00Z[US/Pacific]&datetime-end=2023-11-27T14:00:00Z[US/Pacific]' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Success

[
    {
        "domain": "acme",
        "call-orig-call-id": "20250904195742013011-8f1338ed949ac632d4840cd552b6f381",
        "agent-term-uri": "sip:222@acme",
        "agent-term-user": 222,
        "agent-term-domain": "acme",
        "agent-name-first-name": "CC",
        "agent-name-last-name": "Agent",
        "callqueue": "421",
        "call-dialed-number": 14379000000,
        "agent-talking-duration-seconds": 0,
        "agent-call-duration-seconds": 0,
        "queue-duration-seconds": 10,
        "agent-holding-duration-seconds": 0,
        "dispatch-duration-seconds": 0,
        "agent-call-start-datetime": "2025-09-04T19:57:53+00:00",
        "queue-call-start-datetime": "2025-09-04T19:57:42+00:00",
        "queue-call-disconnect-datetime": "2025-09-04T19:57:53+00:00",
        "agent-call-disconnect-datetime": "2025-09-04T19:57:53+00:00",
        "agent-call-answer-datetime": "0000-00-00T00:00:00+00:00",
        "agent-call-disconnect-reason-text": "Abandoned",
        "queue-call-disconnect-reason-text": "Abandoned",
        "call-orig-from-name": 17055500000,
        "call-orig-from-user": 17055500000,
        "call-orig-from-uri": "sip:17055500000@sbc.acme.com"
    },
    {
        "domain": "acme",
        "call-orig-call-id": "20250904195742013011-8f1338ed949ac632d4840cd552b6f381",
        "agent-term-uri": "sip:222@acme",
        "agent-term-user": 222,
        "agent-term-domain": "acme",
        "agent-name-first-name": "CC",
        "agent-name-last-name": "Agent",
        "callqueue": "421",
        "call-dialed-number": 14379000000,
        "agent-talking-duration-seconds": 0,
        "agent-call-duration-seconds": 0,
        "queue-duration-seconds": 10,
        "agent-holding-duration-seconds": 0,
        "dispatch-duration-seconds": 0,
        "agent-call-start-datetime": "2025-09-04T19:57:53+00:00",
        "queue-call-start-datetime": "2025-09-04T19:57:42+00:00",
        "queue-call-disconnect-datetime": "2025-09-04T19:57:53+00:00",
        "agent-call-disconnect-datetime": "2025-09-04T19:57:53+00:00",
        "agent-call-answer-datetime": "0000-00-00T00:00:00+00:00",
        "agent-call-disconnect-reason-text": "Abandoned",
        "queue-call-disconnect-reason-text": "Abandoned",
        "call-orig-from-name": 17055500000,
        "call-orig-from-user": 17055500000,
        "call-orig-from-uri": "sip:17055500000@sbc.acme.com"
    }
]

Modified at 2025-10-03 15:38:38

Get Abandoned Calls for all Queues

Read Call Dispostions