Update agent in call queue

PUT

/domains/{domain}/callqueues/{callqueue}/agents/{callqueue-agent-id}

Last modified:2026-10-30 21:06:45

OperationId:UpdateAgent

Changes an agent's settings on one call queue, such as availability, wrap-up time, priority, and call limits. To log an agent in or out and record it in the agent log, use the Agent Actions endpoints instead. Requires Office Manager, Call Center Supervisor, Route Manager, Reseller, or Super User scope. A Site Manager manages the agents who are users at its own site, on queues at its own site.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Body Params application/json

Examples

Responses

🟢202Accepted

application/json

The change is accepted and applied shortly after.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

🔴503Service Unavailable

Request Example

Shell

JavaScript

Java

Swift

cURL

Longer wrap-upMove to front of queue

curl --location --request PUT 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//callqueues//agents/' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
    "callqueue-agent-wrap-up-allowance-seconds": 30,
    "callqueue-agent-answer-confirmation-enabled": "no"
}'

Response Example

202 - Accepted

{
    "code": 202,
    "message": "Accepted"
}

Modified at 2026-10-30 21:06:45

Add agent to call queue

Remove agent from call queue