Read call queue statistics

GET

/domains/{domain}/statistics/callqueues/{callqueue}

Last modified:2026-10-30 21:07:33

OperationId:GetCallqueueStatisticsSpecificQueue

Returns call center statistics for one call queue over a time window: call volume, answers, abandons, service level, and talk, hold, and wait times. Requires Office Manager, Call Center Supervisor, Site Manager, Reseller, or Super User scope. For every queue at once, use GET /domains/{domain}/statistics/callqueues/per-queue.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

The statistics: one object without interval, or with it a map from bucket to rows. Bucket keys are RFC 3339 for minute, hour, and day (2026-09-01T14:00:00+00:00), YYYY-Www for week (2026-W36), and YYYY-MM for month (2026-09), in UTC unless datetime-start names a bracketed time zone.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

🟠420Rate Limit Exceeded

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//statistics/callqueues/2000?datetime-start=2026-09-01T00%3A00%3A00-07%3A00&datetime-end=2026-09-02T00%3A00%3A00-07%3A00&fields=VOL%2CCH%2CSL%2CAR&remove_zeros=true&interval=hour&remove_zeros_interval=true&sla=30&unit=seconds&dnis=15555550100&op_term_sub=1001&range_interval=-5%20hour' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Default fields

{
    "calls-total-count": 155,
    "calls-answered-count": 131,
    "calls-talking-avg-duration-minutes": 3.42,
    "calls-abandoned-count": 11,
    "calls-queueing-avg-duration-seconds": 27.5,
    "calls-service-level-percent": 81.29
}

Modified at 2026-10-30 21:07:33

Prioritize queued call

Read call queue statistics for all queues