Save a call center report

Developing

POST

/domains/{domain}/callcenter-reports

Last modified:2026-10-20 19:49:20

OperationId:CreateCallCenterReport

Saves a new report owned by you. Office Managers and above can save a report for another user of the domain by setting owner-user, or a domain report by setting it to null. An Office Manager, Reseller or Super User who is not a user of this domain and names no owner saves a domain report.

The report's id is generated and returned in the response. name must be unique among the owner's reports. A new report starts at revision 1. The email-* fields can be sent with the report to schedule its email at the same time.

Returns 202 once the report is accepted; it is applied shortly after.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Body Params application/jsonRequired

Examples

Responses

🟢202Accepted

application/json

Accepted. The saved report, with its generated id

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Record Not Found

🟠409

🔴503Service Unavailable

Request Example

Shell

JavaScript

Java

Swift

cURL

A copy of the Performance report, shared with supervisors who can edit itA report started from a blank canvas

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//callcenter-reports' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
    "name": "Sales queues — weekly",
    "description": "Sales and renewals queues, answered and abandoned",
    "visibility": "roles",
    "roles": [
        "Call Center Supervisor"
    ],
    "can-edit": "yes",
    "based-on-id": "performance",
    "based-on-version": 2,
    "definition": {
        "widgets": [
            {
                "id": "w1",
                "type": "kpi",
                "metric": "CH"
            },
            {
                "id": "w2",
                "type": "queueTable",
                "metrics": [
                    "CO",
                    "CH",
                    "AC"
                ]
            }
        ]
    }
}'

Response Example

202 - Example 1

{
    "id": "string",
    "domain": "string",
    "name": "string",
    "description": "string",
    "owner-user": "string",
    "visibility": "private",
    "roles": [
        "Call Center Agent"
    ],
    "users": [
        "string"
    ],
    "can-edit": "yes",
    "based-on-id": "overview",
    "based-on-version": 0,
    "revision": 1,
    "created-datetime": "2019-08-24T14:15:22.123Z",
    "modified-datetime": "2019-08-24T14:15:22.123Z",
    "email-enabled": "no",
    "email-frequency": "weekly",
    "email-weekday": 1,
    "email-month-day": 1,
    "email-time": "08:00",
    "email-range": "yesterday",
    "email-metrics": [
        "VOL"
    ],
    "email-filters": {
        "queues": [
            "string"
        ],
        "dnis": [
            "string"
        ]
    },
    "email-include-queue-table": "yes",
    "email-attach-csv": "no",
    "email-recipients": [
        "user@example.com"
    ],
    "email-recipient-users": [
        "1001"
    ],
    "email-next-send-datetime": "2019-08-24T14:15:22.123Z",
    "email-last-sent-datetime": "2019-08-24T14:15:22.123Z",
    "email-last-status": "string",
    "definition": {
        "property1": "string",
        "property2": "string"
    }
}

Modified at 2026-10-20 19:49:20

List saved call center reports

Count saved call center reports