Read 15-minute, hourly or daily call queue history

Developing

GET

/domains/{domain}/statistics/callqueues/history

Last modified:2026-10-20 19:49:58

OperationId:ReadCallqueueHistory

One point per bucket over the range, oldest first. Each point gives every covered queue's statistics for that bucket and a domain-wide *. A queue absent from a point has no history for that bucket.

The queues covered are the ones the caller may see in the other call center statistics, narrowed by queue_list. A Site Manager sees only the queues of its own site. Agent-level scopes (Basic User, Call Center Agent and the like) may read only their own agent statistics and get 403 here.

Available when the platform has call center reports enabled; 404 otherwise.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

The history

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Record Not Found

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//statistics/callqueues/history?period=undefined&range=undefined&queue_list=undefined' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Example 1

{
    "domain": "example.com",
    "period": "hour",
    "range": "24h",
    "start": 1792000800,
    "end": 1792087200,
    "start-datetime": "2026-10-14T18:00:00+00:00",
    "end-datetime": "2026-10-15T18:00:00+00:00",
    "timezone": "America/Phoenix",
    "oldest-available": 1791900000,
    "oldest-available-datetime": "2026-10-13T14:00:00+00:00",
    "queues": [
        "4000",
        "4001"
    ],
    "data-points": [
        {
            "timestamp": 0,
            "datetime": "2019-08-24T14:15:22.123Z",
            "date": "2026-10-14",
            "queues": {
                "property1": {
                    "callers-waiting": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "longest-wait-seconds": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "sessions": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "agents-total": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "agents-available": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "agents-unavailable": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "seconds-known": 0
                },
                "property2": {
                    "callers-waiting": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "longest-wait-seconds": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "sessions": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "agents-total": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "agents-available": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "agents-unavailable": {
                        "min": 0,
                        "max": 4,
                        "avg": 1.237
                    },
                    "seconds-known": 0
                }
            },
            "*": {
                "callers-waiting": {
                    "min": 0,
                    "max": 4,
                    "avg": 1.237
                },
                "longest-wait-seconds": {
                    "min": 0,
                    "max": 4,
                    "avg": 1.237
                },
                "sessions": {
                    "min": 0,
                    "max": 4,
                    "avg": 1.237
                },
                "agents-total-max": {
                    "min": 0,
                    "max": 4,
                    "avg": 1.237
                },
                "agents-available-max": {
                    "min": 0,
                    "max": 4,
                    "avg": 1.237
                },
                "agents-unavailable-max": {
                    "min": 0,
                    "max": 4,
                    "avg": 1.237
                }
            }
        }
    ]
}

Modified at 2026-10-20 19:49:58

Read per-minute call queue gauges for the last hour or two

List call center codes