Read domain call quality

GET

/domains/{domain}/cdrs/{id}/quality

Last modified:2026-10-30 21:35:22

OperationId:ReadCdrCallQualityByDomain

Returns the audio quality of each leg of one call, MOS, jitter, and packet loss in both directions, with links to the quality monitor that captured it. Requires Office Manager, Office Manager Read-Only, Call Center Supervisor, or Route Manager scope for your own domain, Reseller scope for a domain in your territory, or Super User or Super User Read Only scope. The call must involve the domain in the path.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

One entry per call leg, or [] when the call exists but has no quality data: it predates quality scanning, scanning is off on this cluster, or the call ended less than about 30 seconds ago. A metric that was not measured is left out rather than reported as 0.

Bodyapplication/json

🟠400Bad Request

🟠404Record Not Found

🟠401Authentication Required

🟠403Forbidden

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//cdrs/1780021234567/quality?side=orig&date=202609' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Success Example

{
    "call-parent-cdr-id": "1780021234567",
    "call-leg-side": "orig",
    "call-leg-call-id": "20260921180355019284-6cc082866aafdc5dee7a480c2d339c76",
    "call-orig-domain": "abbott_inc",
    "nqs-server": "nqs1.example.com",
    "voipmonitor-cdr-id": 48210993,
    "call-quality-caller": "15555550101",
    "call-quality-called": "2001",
    "call-quality-caller-ip": "198.51.100.20",
    "call-quality-called-ip": "192.0.2.44",
    "call-audio-quality-mos": 3.9,
    "call-quality-direction-a": {
        "from": "15555550101",
        "to": "2001",
        "mos": 4.3,
        "jitter-avg-ms": 2.1,
        "jitter-max-ms": 11,
        "loss-percent": 0.012,
        "packets-received": 38734,
        "packets-lost": 5
    },
    "call-quality-direction-b": {
        "from": "2001",
        "to": "15555550101",
        "mos": 3.9,
        "jitter-avg-ms": 6.8,
        "jitter-max-ms": 57,
        "loss-percent": 0.431,
        "packets-received": 38102,
        "packets-lost": 165
    },
    "call-quality-recorded-datetime": "2026-09-21T18:04:12+00:00",
    "voipmonitor-url": "https://nqs1.example.com/cdr.php?cdrId=48210993",
    "voipmonitor-search-url": "https://nqs1.example.com/admin.php?cdr_filter=%7Bfcallid%3A%2220260921180355019284-6cc082866aafdc5dee7a480c2d339c76%22%2Cfdatefrom%3A%222026-09-20%22%2Cfdateto%3A%222026-09-22%22%7D"
}

Modified at 2026-10-30 21:35:22

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Read call quality