Transcription

{
    "call-intelligence-job-id": 179133950,
    "call-intelligence-processing-status": "finished",
    "created-datetime": "2024-10-01T22:48:21+00:00",
    "call-id": "abc123xyzabc123xyz-abc123xyzabc123xyz",
    "call-intelligence-features-enabled": "transcription,sentiment,summary",
    "call-intelligence-summary": "The caller inquired about their account balance and was assisted by a support agent.",
    "call-intelligence-topics-top": [
        "billing",
        "account",
        "support"
    ],
    "call-intelligence-duration-seconds": 245.5,
    "call-intelligence-duration-seconds-negative": 30,
    "call-intelligence-duration-seconds-neutral": 120,
    "call-intelligence-duration-seconds-positive": 95.5,
    "call-intelligence-ending-duration-seconds": 60,
    "call-intelligence-ending-duration-seconds-negative": 10,
    "call-intelligence-ending-duration-seconds-neutral": 30,
    "call-intelligence-ending-duration-seconds-positive": 20,
    "call-intelligence-ending-percent-negative": 17,
    "call-intelligence-ending-percent-neutral": 50,
    "call-intelligence-ending-percent-positive": 33,
    "call-intelligence-ending-sentiment-scale": 3,
    "call-intelligence-percent-negative": 12,
    "call-intelligence-percent-neutral": 49,
    "call-intelligence-percent-positive": 39,
    "call-intelligence-segments": [
        {
            "speaker": "Agent",
            "comment": "Thank you for calling, how can I help you?",
            "sentiment": "positive",
            "start-time": "00:00:01",
            "end-time": "00:00:05"
        }
    ],
    "call-intelligence-summary-status": "completed",
    "call-intelligence-topics-all": [
        "billing",
        "account",
        "support",
        "refund",
        "payment"
    ],
    "errors": "No errors",
    "last-modified-datetime": "2024-10-01T22:48:28+00:00"
}