{
"call-intelligence-job-id": 179133950,
"call-intelligence-processing-status": "finished",
"created-datetime": "2026-09-01T14:34:21+00:00",
"call-id": "20260901143000012345-1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d",
"call-intelligence-features-enabled": "transcription,sentiment,summary",
"call-intelligence-summary": "The caller inquired about their account balance and was assisted by a support agent.",
"call-intelligence-topics-top": [
"billing",
"account",
"support"
],
"call-intelligence-duration-seconds": 245.5,
"call-intelligence-duration-seconds-negative": 30,
"call-intelligence-duration-seconds-neutral": 120,
"call-intelligence-duration-seconds-positive": 95.5,
"call-intelligence-ending-duration-seconds": 60,
"call-intelligence-ending-duration-seconds-negative": 10,
"call-intelligence-ending-duration-seconds-neutral": 30,
"call-intelligence-ending-duration-seconds-positive": 20,
"call-intelligence-ending-percent-negative": 17,
"call-intelligence-ending-percent-neutral": 50,
"call-intelligence-ending-percent-positive": 33,
"call-intelligence-ending-sentiment-scale": 3,
"call-intelligence-percent-negative": 12,
"call-intelligence-percent-neutral": 49,
"call-intelligence-percent-positive": 39,
"call-intelligence-segments": [
{
"speaker": "Agent",
"comment": "Thank you for calling, how can I help you?",
"sentiment": "positive",
"start-time": "00:00:01",
"end-time": "00:00:05"
}
],
"call-intelligence-summary-status": "completed",
"call-intelligence-topics-all": [
"billing",
"account",
"support",
"refund",
"payment"
],
"errors": "",
"last-modified-datetime": "2026-09-01T14:34:28+00:00"
}