Create the default call center codes

Creates the recommended dispositions and call reasons for each type the domain has no codes of yet, or only for type. Nothing runs it automatically. A type that already has any code (inactive included) is skipped and its codes are not changed, so calling it again is safe. Each created code has seeded yes, a description, and sort-order in the order below starting at 0; every disposition has a classification and every call reason none. POST only. Requires the Office Manager, Call Center Supervisor, Reseller or Super User scope.

Dispositions
| name | direction | system-applied | classification | description | |---|---|---|---|---| | Resolved | both | no | positive | The caller's issue or request was fully handled on this call. | | Follow-up Required | both | no | neutral | Not finished; someone needs to act or call back later. | | Callback Scheduled | both | no | positive | A time was agreed to call the customer back. | | Escalated | both | no | neutral | Passed to a supervisor or specialist team to handle. | | Transferred | both | no | neutral | Sent on to another agent, queue or department. | | Left Voicemail | both | no | neutral | No answer; a message was left. | | Wrong Number | both | no | negative | The caller or number reached the wrong business. | | Not Interested | outbound | no | negative | The contact declined the offer or conversation. | | Abandoned in Queue | inbound | yes | negative | The caller hung up before an agent answered. | | No Answer | both | yes | negative | The call rang out with nobody picking up. | | Line Busy | outbound | yes | negative | The number was busy. | | Call Failed | both | yes | negative | The call could not be connected (network or number error). |

Call reasons (all system-applied no, classification none)
| name | direction | description | |---|---|---| | Sales Inquiry | inbound | A prospect asking about products, pricing or availability. | | Sales Outreach | outbound | Calling a prospect or customer to sell or upsell. | | Order Status | both | Checking where an order, shipment or delivery is. | | Billing or Payment | both | Invoices, charges, refunds or taking a payment. | | Technical Support | both | Help with a product or service that isn't working as expected. | | Appointment or Scheduling | both | Booking, moving or cancelling an appointment. | | Complaint | inbound | The customer is unhappy and wants it put right. | | General Information | inbound | Hours, locations, policies and other general questions. | | Collections | outbound | Following up on an overdue balance. | | Survey or Feedback | outbound | Asking the customer about their experience. |

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Create the default call center codes

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